FAQ

FREQUENTLY ASKED QUESTIONS

Where are the World Synchronized Skating Championships organized?

All competition and training events are held at the Helsinki Ice Hall or practice rink, Nordenskiöldinkatu 11-13, 00250 Helsinki, Finland.

What time are the events and when do the doors open?

The competition is held from Friday 12 April to Saturday 13 April. Check the SCHEDULE for further information. Doors will be open 30 minutes before the practises each morning. Tickets cannot be returned due to changes in the schedule.

Which teams will be competing at this event?

The list of competitors is HERE. Competitors are subject to change up to and including the week of the event. Tickets will not be refunded due to team withdrawals.

TICKET INFO

How do I purchase tickets?

Tickets are sold out. Tickets are sold ONLY via online service provider www.lippu.fi. No pre-order of tickets available. From their web pages you can find service in English, Swedish and Russian.

Tickets are sold out, do I have any chance to buy tickets anymore?

Please follow our Facebook event, there might be individual persons selling their tickets. There might be some tickets on sale before the event, if there can be released some seats during the construction.

Do children require a ticket?

Children under two years of age do not require a ticket if they do not need a seat.  If they do need a seat, a ticket must be purchased at full price.

Are there any discounts for groups?

There are no discounts for large orders on all-event ticket packages.  For Groups of 11 or more, please email ryhmat@lippu.fi for preferred seating.

What is included in the all-event ticket package?

The all-event ticket package gives you access to the entire event,  including practices in the Main rink.

How do I obtain entry to the practice sessions?

Practices on Thursday, Friday and Saturday are open ONLY for All Event -ticket holders.

  • Thursday’s practices – Friday ticket
  • Friday’s practices – Friday ticket
  • Saturday’s practices – Saturday ticket

Do I receive the same seats for each event?

If you purchase an all-event ticket, your seats will remain the same for both competition days. In practice events, there are no numbered places, but right after practices everyone need to go to their own places.

When will I know where my seats are located?

You will be advised of your seat location when you purchase your ticket.

Why are my seats flagged as being partially obstructed?

Due to the construction of the two-tiered judges’ stand, commentator platforms, kiss and cry and the installation of television cameras, some seats may become partially obstructed in these areas. Finnish Figure Skating Association attempts to predict which seats may or may not be obstructed before tickets go on sale however it is uncertain which seats will be obstructed until on-site construction is complete at the event.

How can I get better seats next time?

Those who buy tickets on the day they go on sale have the best opportunity to get the best seats.

Where is the kiss and cry located?

The kiss and cry will be constructed in front of section D.

Where is the judges’ stand located?

The judges’ stand will be constructed in front section C (middle)

When will I receive my tickets in the mail?

All tickets will be delivered immediately after you have bought them. Read more about delivery methods and prices here

Are tickets transferable or refundable?

Tickets are NOT refundable. There will be no exceptions to this policy.  The event schedule and the athletes competing are always subject to change.

What do I do if my tickets are lost or stolen?

If you have misplaced or have had your tickets stolen, contact lippu.fi Customer Service right away to have the original tickets cancelled and replacement tickets set up for you.

GENERAL INFORMATION

Can I bring my camera and take pictures during the event?

Spectators can take pictures for personal use only.
The following are not permitted:

  • Flash photography
  • ​Cameras that interfere with other fans´enjoyment, including monopods, tripods and lenses so long as to detract other spectators
  • Any resale of photography
  • Video recording

Spectators not abiding by these restrictions risk having their camera confiscated by venue security staff (will be given back after the event).

Why do we have a camera policy?

This policy is in place at events to protect the safety and privacy of athletes and to ensure a distraction free environment for all spectators.

Can I bring my own food and beverages to the event?

Outside food and beverage are NOT permitted in the arena. Refillable, non-breakable (plastic or similar) water bottles are permitted (empty). Food and Drink stands will be open throughout the event. More about the ice rink restaurants HERE. 

Is there a luggage storage at the Arena or can I bring a suitcase with me?

No, there is no luggage storage at the Arena. Any suitcases, even the smaller ones, can not be brought to the arena.

Can I bring flags, banners or noisemakers to the event?

Handheld flags and fan signs are permitted in the arena however must not obstruct the view of or distract other patrons in the stands. The banners must be hung with non-damaging tape, rope or zip-ties.

Please note, that there is only limited number of spots available. Finnish Figure Skating Association is not responsible for lost or damaged banners.  Banners may be moved within the arena by venue staff to avoid obstructing the television view.

The recommended dimension for banners is width 200 x height 120 cm.

Airhorns and noisemakers requiring batteries or compressed air are not permitted in the arena. Small handheld noisemakers may only be used following a skater’s program or during ice resurfacing.  If flags, signs/banners and noisemakers become disruptive to fellow fans, Finnish Figure Skating Association staff a will ask these items be stowed away.

Flags, signs/banners and noisemakers must be stowed away when asked by venue or Finnish Figure Skating Association staff if they become disruptive to fellow patrons.

The spectators are not allowed to throw gifts on the ice for the skaters after their performance. The safety of the skaters and audience is a priority.

Are there in and out privileges during each day of the event?

Yes and it is important to keep your ticket with you to allow re-entry to the building.  Be sure to check with door staff when leaving in case you require a special pass.

Is smoking allowed in the building?

Helsingin jäähalli (Helsinki Arena) is a smoke-free building.  Smoking is only permitted in exterior designated areas.

How to get to and from the arena?

For information on public transportation, visit www.reittiopas.fi

Where can I send a question if it does not appear on this list?

If you have any questions which are not answered here, please forward them to wssc19.oc@stll.fi